12 | Gallup

Summary of: 12: The Elements of Great Managing
By: Gallup


Discover the secrets to creating an extraordinary workplace experience for your team with the book ’12: The Elements of Great Managing’ by Gallup. This summary unravels 12 powerful concepts based on extensive research and insights from over 10 million workplace interviews. Dive into the key aspects of effective management, including employee engagement, job satisfaction, performance enhancement, and fostering a high-performing culture. Learn how to understand your team’s needs, provide necessary resources, align their skills with company goals, and recognize their achievements, all while maintaining strong connections for a successful and rewarding work environment.

Creating a Great Work Experience

Employees want to be part of a high-performing team rather than just going through the motions of a job for a paycheck. Gallup discovered 12 principles that great managers use to create quality employee experiences, based on 10 million workplace interviews. The principles do not require rare talents or extreme performance but simply require application.

Effective Leadership

Employees need more than just a job description to perform well in their roles. Managers who communicate the full scope of expectations and connect employees to the organization’s goals and values can enable their staff to perform consistently and even thrive in unpredictable conditions. This approach leads to empowered and proud employees who are more likely to work collaboratively and improve overall results. Great managers prioritize clear communication and alignment within their teams, fostering a positive and productive work culture.

The Importance of Equipping Employees

Employees’ productivity is essential for a company’s success. However, many managers make the mistake of dictating work without providing necessary resources. Employees are more likely to succeed if equipped with the right gear. Managers should listen to their requests and facilitate access to needed materials. By implementing suggestions, positive behavior is reinforced, and good ideas are encouraged. If employees are pressured to work without timely access to resources, stress increases, and job satisfaction decreases. Providing necessary supplies, support, and appreciation encourages productivity and challenges employees. Front-line workers understand their jobs better than anyone else and can help the company improve by sharing what they’ve learned.

Finding the Sweet Spot

A manager’s responsibility is to align employees’ strengths with job requirements, identifying the “sweet spot” of employment. This involves helping individuals grow and develop in their roles while redirecting those in the wrong position. It’s crucial to act before they lower company morale or suffer a loss of confidence. Managers must approach struggles as opportunities for training or reassignment, not failure. By prioritizing the sweet spot, companies can create a strong and motivated workforce that excels in their positions.

The Power of Appreciation

Show genuine appreciation to your employees without being insincere or shallow. Sincere praise triggers a pleasure response in the brain, which leads employees to act positively. Being generous with praise helps managers get to know their employees, manage them better, and yield greater rewards in the long run.

Valuing People for Greater Returns

Great managers understand the value of fostering human connections in the workplace. Recognizing that employees are not mere machines, a nurturing environment that respects individuals fosters better work performance and job satisfaction. Rather than pushing workers to their limits, wise leaders recognize the importance of acknowledging people’s lives outside the workplace. By creating an environment that respects employees’ dignity, organizations can achieve the best possible results from their workforce.

Mentoring for Employee Growth

Employees thrive when given opportunities to pursue their individual career paths, and mentoring programs can provide the rocket fuel needed for increased job performance. Through imitation and observing masters at work, employees develop confidence in themselves, their mentors, and the company’s recognition of great performance. Investing in employee growth not only benefits the employee but also inspires greater self-confidence and loyalty to the company.

Empowering Employee Views

To avoid hindering your employees’ growth and progress, seek their opinions on the company, their roles, and management. Even if you don’t agree with them, acknowledging their views and demonstrating that you understand can provide a key affirmation that might lead to performance improvements and new ideas. Esteeming your employees in this way presents a powerful means of progress and empowerment for the entire team.

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