Emotional Intelligence for Project Managers | Anthony C. Mersino

Summary of: Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results
By: Anthony C. Mersino


Discover the power of emotional intelligence in ‘Emotional Intelligence for Project Managers’ by Anthony C. Mersino. This book guides readers through the importance of emotional intelligence and its critical role in successful project management. Key topics covered include self-awareness, self-management, social awareness, relationship management, and team leadership. Through practical examples and informative insights, this book helps you unlock your untapped potential and transform your work performance by tapping into the strength of emotions.

Harnessing Emotional Intelligence

Suppressing emotions in the workplace is an all-too-common practice, and it’s a major mistake. Embracing emotional intelligence, a concept popularized by Daniel Goleman, can lead to project success and give managers a competitive advantage. Emotional intelligence not only involves identifying emotions in oneself and others but using those emotions to guide behavior. It’s not just critical for handling projects; it also helps managers foster positive relationships and stand out in the competitive market. With the rising number of people pursuing Project Management Professional (PMP) certification, standing out in any way possible becomes essential. By nurturing emotional intelligence, managers can elevate their projects and careers, setting themselves apart as exceptional leaders.

Mastering Self-Awareness

Self-awareness, the foundation of emotional intelligence, involves understanding your emotions and their effects on others. To develop self-awareness, focus on three components: emotional self-awareness, self-assessment, and self-confidence. Use the SASHET framework to recognize emotions, belonging to six families: Sad, Angry, Scared, Happy, Excited, and Tender. Improve self-assessment by evaluating strengths, weaknesses, and listening to feedback. Finally, cultivate self-confidence, enabling you to maintain composure and remain unaffected by others’ doubts.

Being self-aware is crucial to emotional intelligence, as it allows you to acknowledge your emotions and comprehend how they impact those around you. To enhance self-awareness, concentrate on three key aspects: emotional self-awareness, self-assessment, and self-confidence.

Emotional self-awareness requires understanding your feelings, which can be tricky. Utilize the SASHET framework to help identify these emotions. SASHET comprises six primary emotional “families”: Sad, Angry, Scared, Happy, Excited, and Tender. Recognizing which family your emotions fall under aids in managing and deciphering them.

Moving on to self-assessment, it’s essential to identify and explore your strengths and weaknesses. Genuine self-assessment involves not only self-reflection but also considering the feedback of others and adjusting your behavior when needed.

Lastly, self-confidence is vital for maintaining composure and centering oneself, no matter the circumstance. By truly understanding your strengths and weaknesses, your self-confidence will grow, making you resilient to the doubts and judgments of others.

Mastering Self-Management

As a project manager, not only do you manage others but also yourself. Self-management, a key component of emotional intelligence, helps you prevent emotions from dictating your behavior. The amygdala is faster than the neocortex, which can lead to reacting before thinking. Avoid emotional breakdowns by pausing and allowing your neocortex time to process. Recognize and confront your emotions; for example, if fear of failure provokes procrastination, manage the fear to regain control. Develop self-control to stay calm even amidst emotional turbulence. Understand your emotional triggers and work on minimizing them. Avoid long workweeks to reduce stress, and ensure you maintain a robust support network for emotional and behavioral feedback.

Mastering Social Awareness

To excel in emotional intelligence, it is crucial to build strong relationships through social awareness. This encompasses four aspects: empathy, organizational awareness, seeing others clearly, and setting emotional boundaries. Empathy allows you to understand and engage with others’ emotions. Practice empathetic listening and strive to accurately assess others’ strengths and weaknesses, without imposing personal bias. Understand the emotional context of your organization, including power structures and their induced emotions. Lastly, establish emotional boundaries to protect yourself from being controlled by others’ emotions. Modify your language to take responsibility for your feelings rather than blaming others. Mastering these components will pave the way for a thriving emotional intelligence.

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