How to Become a Great Boss | Jeffrey J. Fox

Summary of: How to Become a Great Boss: The Rules for Getting and Keeping the Best Employees
By: Jeffrey J. Fox


In the book ‘How to Become a Great Boss: The Rules for Getting and Keeping the Best Employees’, Jeffrey J. Fox unveils the secrets of effective leadership for those aspiring to be true masters in their profession. The book emphasizes the importance of hiring the best and the right people, giving them the tools they need to succeed, and holding them accountable for their performance. It also delves into the concept that the customer is the real boss, impacting the company’s success and survival. Finally, it taps into the need for adaptability within a constantly changing business environment and serving as a role model for employees to follow.

Leading with Empowerment

A leader must motivate and empower their team to do good work. Hiring the best people for the right job is key. Tell them what needs to be done and let them do it while removing obstacles. Support and recognize their efforts both publicly and privately. A great boss sets the tone and is an example for their team to follow.

The Customer is the Real Boss

Design all jobs to get customers. Remind employees of their roles and teach them how to keep them. Dissatisfied customers fire companies they employ.

All jobs in a company, even the boss’s, should be designed to get and keep customers. Any job that doesn’t contribute to this goal should be eliminated or outsourced. Dissatisfied customers will not hesitate to fire companies they have employed to provide goods and services. Employees need to be frequently reminded that they work for the customer, and they need to be taught how to get and keep customers. The basic premise of business is that there’s no money without customers, and without money, there’s no company. And without a company, there’s no job.

Groom or Broom: A Boss’s Guide to Mediocrity

In a constantly changing business environment, it is essential to groom and grow your employees to meet new challenges. Good managers repel mediocrity and eliminate incompetence while weak managers hire and tolerate weak employees. As a boss, you have three options when dealing with employees: train them to excel, fire them, or allow mediocrity to spread throughout your company. The great boss makes people believe in themselves, puts the right people in the right job, and weeds out the wrong people. If you allow mediocrity to persist, it eventually becomes your performance standard. Taking swift actions to eliminate low-performing employees shows others that you will not tolerate mediocrity. It’s management malpractice to even tolerate mediocrity.

Hiring the Right Way

The importance of hiring the right people is emphasized, as bad hires can be costly. The snippet recommends taking the time to hire carefully, evaluating applicants through interviews, background checks, tests, and references. The article also advises trusting oneself and proven advisors when hiring. Executives are also given power to veto potential hires. Quick action is needed to fire bad hires to avoid a period of stress for the whole organization. The importance of getting good people and keeping mediocre ones out is also stressed, and even poorly performing employees should be terminated with dignity. Finally, the article gives an example where the threat of termination inspired an employee to become a top performer.

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