NLP at Work, Second Edition | Sue Knight

Summary of: NLP at Work, Second Edition: Neuro Linguistic Programming, The Difference That Makes a Difference in Business (People Skills for Professionals)
By: Sue Knight


In this summary of ‘NLP at Work’ by Sue Knight, discover how neuro linguistic programming (NLP) can help you tap into your inner resources, communicate more effectively, and shape your own destiny. Gain insights into how language and behavior reflect your thought patterns, enabling you to identify and modify conscious and unconscious patterns for better results. Learn about the three modes of thinking – visual, auditory, and feelings – and how these affect your interactions with others. Additionally, dive into powerful NLP techniques for changing your thinking, improving communication, and decoding body language.

Understanding the Power of NLP

Neuro-linguistic programming (NLP) is a mechanism that dissects how thought, language, and behavior function collectively. Its fundamental objective lies in comprehending the thinking patterns and identifying conscious and unconscious patterns to reap positive results. NLP enables you to master the structure of language and enhance communication that helps you tap your inner resources more efficiently. The term “Neuro” signifies thinking patterns, “Linguistic” suggests mastering the language, and “Programming” reveals how we run our lives. NLP is a tool that empowers us to identify and modify our strategies consciously to achieve better results.

NLP: Shaping Your Inner Signals

NLP is more than just a study of language and behavior; it is about understanding how our thoughts and perceptions shape our reality. By becoming aware of our thinking patterns, we can change our inner signals and ultimately influence the outside world. NLP teaches us that there are three modes of thinking – visual, auditory, and feelings – and by understanding these modes, we can better understand the thinking styles of others. Our thoughts are powerful and can change our memories and perceptions of reality. By consciously changing the way we think and using visual, auditory, and feeling distinctions, we can turn negative experiences into positive or amusing ones. Overall, NLP is a process of modeling and continuous self-improvement that helps us move towards a higher potential.

Enhancing Communication with NLP Techniques

The book discusses powerful NLP techniques for recognizing filters, creating rapport, and changing thinking. It emphasizes the importance of language patterns, associated and dissociated states, and big-chunk vs. small-chunk thinking. Furthermore, it distinguishes between externally and internally referenced individuals and their sources of fulfillment. Becoming aware of these techniques can improve communication and increase trust and influence in conversation.

Speak with Your Body

Your body language reveals what you’re communicating, and you can learn to read and use it to create better connections.

Our bodies communicate more than words ever could. In fact, our body movements, eye movements, and gestures often reveal what we’re not saying. Eye movement patterns, for instance, can reveal if we’re remembering something visually, constructing a new image, or simply not focused on anything. Similarly, our eye movements can reflect if we’re remembering sounds or creating new ones, having a mental conversation, or experiencing certain feelings.

The way we think is directly reflected in our bodies. “Towards thinking” is the ability to think about what we really want, while “away-from thinking” is the ability to think about what we don’t want. These thoughts are communicated through our body language, whether we’re conscious of it or not.

We can also read other people’s body language to help us better understand what they’re saying. Someone’s tone, volume, and pitch of voice, as well as their movements and gestures, all communicate important information about their intentions and emotions. We can learn to recognize these signals to better understand the person we’re communicating with.

Matching someone’s body language is an excellent way to create rapport and connection. We can slow down our speech, position ourselves similarly, and match gestures to help better achieve a more positive conversation. By paying attention to our body language, as well as the body language of others, we can create better connections and communicate more effectively.

Master Powerful Communication

Effective communication requires a deeper understanding of language and the five linguistic tools. The book highlights the concept of whole body learning as a way to improve communication by using our bodies to fill the gaps in our conscious knowledge. These tools include understanding language structure, choosing the right words, framing sentences, using metaphors, and being aware of cultural context. Applying these tools can help us become more articulate and confident communicators.

The Power of Sensory Language

The most effective communication uses sensory language. The use of rich language, steeped in imagery, engages both the heart and mind. The book advises using visual, auditory, and touch appeals to create a compelling message. Tailoring conversation to the thinking style of the other person will help in effective communication. This kind of language has the potential to transform communication outcomes. Developing the ability to use sensory language is crucial for people in all professions.

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