The Employee Experience Advantage | Jacob Morgan

Summary of: The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate
By: Jacob Morgan


Do you want to craft an exceptional employee experience and outperform the competition? ‘The Employee Experience Advantage’ by Jacob Morgan offers innovative strategies and actionable insights into creating a successful employee-centric organization. In this book, Morgan emphasizes the importance of adopting employee experience rather than employee engagement, while also exploring the vital components of enhancing employee experiences, including the physical, technological, and cultural environments of your workplace. The summary offers a deep dive into these concepts, detailing how to foster a strong sense of teamwork, encourage employees to embrace change, and boost motivation by streamlining communication and organizational values.

The Power of Employee Experience

Many businesses focus on employee engagement through short-term initiatives, but true employee satisfaction comes from a holistic, long-term approach to employee experience. This involves redesigning the physical, technological, and cultural environments of the workplace to meet employees’ needs and desires. Facebook is a prime example of a company that has enhanced its employee experience by creating innovative office spaces designed with input from their employees. Ultimately, organizations that prioritize employee experience become experiential organizations that foster a highly motivated workforce.

Creating an Optimal Employee Experience

Organizations must remember that their physical environments need to reflect their core values to create an exceptional employee experience. An experiential organization must lead by example. Facebook’s campus reflects their core values of being bold, focusing on impact, moving fast, being open, and building social value. Employees perform better when they control how they work, and flexibility is as important as a competitive salary. Offices should be imaginatively redesigned with different spaces for unique functions, moods, and people. When people control when and where they work, it makes them more productive, healthier, happier, and less stressed. By talking and designing with employees, organization can achieve an optimal employee experience.

Innovative Technology in the Workplace

The use of modern technology can significantly enhance employee performance and conserve resources. This is demonstrated by the San Diego Zoo’s implementation of an online learning system and interest-free deductions for technology purchases resulting in better employee performance and reduced paper usage. However, it is crucial to invest in consumer-grade technology with easy-to-use interfaces that employees are already familiar with, such as Facebook for Work. It is also crucial to communicate with employees to identify their actual needs and avoid wasting resources on unnecessary technology.

Improving Workplace Culture

Your organization’s cultural environment has a significant impact on how your employees feel about their jobs. To improve it, teamwork and helping employees feel a strong sense of purpose are key. Facebook highlights team success rather than individual contributions, and an experiment at Stanford University found that people work longer and feel more enthusiastic when they feel like they’re part of a team. Connecting employees’ work to organization values can also improve motivation and create a sense of purpose. In 1962, when President Kennedy asked a janitor at NASA what he was doing, the janitor replied, “I’m helping put a man on the moon.” This shows that even those in janitorial roles can feel like they’re part of something great when they understand the organization’s overarching goal.

The Power of Experiential Organizations

Experiential organizations focus on creating valuable employee experiences in the physical, technological, and cultural environments of the workplace. Such organizations outperform their competitors in financial metrics, innovation, customer service, employee happiness, and brand value. Research shows that people value experiences more than material things, resulting in happier employees, lower turnover rates, and higher profits for experiential organizations. By investing in their employees and creating a great workplace experience, businesses can attract and retain the best talent and achieve financial success.

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