The New Manager’s Handbook | Morey Stettner

Summary of: The New Manager’s Handbook: 24 Lessons for Mastering Your New Role (The McGraw-Hill Professional Education Series)
By: Morey Stettner

Introduction

Entering the world of management can be both exciting and daunting, especially for those new to the role. In ‘The New Manager’s Handbook’, Morey Stettner outlines the essential skills required to successfully navigate this transition. The book covers seven critical skills: communication, interpersonal, presentation, developing others, change management, strategic thinking, and time management. By mastering these skills, the new manager can effectively guide their team, communicate with upper management, and successfully adapt to the ever-changing business landscape.

The 7 Essential Skills for New Managers

Congrats on your promotion! But being a manager requires a whole new set of skills, including communication, interpersonal relationships, presentation, mentoring, change management, strategic thinking, and time management. Push your team towards excellence by mastering each skill and demanding their best work.

Effective Communication for Managers

As a manager, your success is closely tied to your ability to communicate with others. Effective communication requires active listening, clear instructions, positive reinforcement, and the ability to diffuse difficult situations. To communicate effectively, it is essential to stay calm, positive, and specific in your language. It’s also critical to listen more than you speak, seek feedback and questions, and follow up in writing to document agreement. By following these guidelines, you can create a constructive and productive work environment for yourself and your team.

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Effective Communication for Managers

As a manager, your ability to communicate effectively is vital to your success in every facet of your role. Whether speaking, writing, or actively listening, your primary responsibility is to help your employees succeed, grow, and perform their job duties.

To do this, you must give clear, easy-to-understand instructions and observe staff performance. Ask employees and others for the information you need, provide positive reinforcement, explain company policies and procedures, correct inappropriate behaviors and resolve complaints and problems.

Communication works best when you stay calm, collected and rational. Do not let negative emotions take over your communication efforts, and maintain a positive outlook. Giving other people undivided attention, actively listening, and using common, easy-to-understand words is also key.

Be very specific and avoid sweeping statements like “always” and “never.” Communicate in a straightforward, no-nonsense manner, welcoming feedback and questions. Keep an open mind, care about what others say, and clarify your understanding with questions.

Follow up on important verbal conversations in writing to confirm and document agreement and understanding. Stay focused on the issues at hand and address small issues while they are still small to avoid bigger problems.

As a manager, your interactions with your peers, your boss, and upper management are also essential. To communicate effectively with them, apply these guidelines to your written and verbal communications.

Remember to stay constructive, not destructive, and be honest, friendly, genuine, and sincere. By following these guidelines, you can create a constructive, positive, and productive work environment for yourself and your team.

Mastering Interpersonal Relationship Skills

As a manager, it’s crucial to develop strong interpersonal skills that allow you to interact positively with people of all levels. This entails actively engaging others, finding ways to help them, focusing on the positive, showing enthusiasm, asking questions, looking for win-win opportunities, refraining from challenging someone in public, anticipating others’ needs, projecting confidence, and initiating conversations. By doing so, you can become an effective communicator and build strong relationships with people. Remember to treat every opportunity as a learning experience that you can use to improve your skills.

Master the Art of Presenting

Enhance your presentation skills with these simple steps. Organize your content logically, maintain a conversational tone, and keep your audience engaged by welcoming their feedback. Adopt confident body language and friendly eye contact to make a lasting impression. Also, identify the purpose of your presentation, and keep it on target and on time. With these techniques, you can become a powerful presenter in any setting.

Mastering Management: Developing Your Employees

As a manager, your main responsibility is to ensure that your employees achieve the best results. This is achievable by developing them and enhancing their productivity. You can achieve this by giving constructive feedback regularly, both orally and in writing. Additionally, observe, articulate, and use real examples to offer clear feedback. Believe in your employees’ potential to improve and stay positive. Never criticize anyone publicly, but instead offer sincere and specific praise or recognition. Create opportunities for your employees to improve or rectify situations maintaining their dignity. Set incremental goals, recognize achievements, and delegate some responsibilities to free up your time and challenge your employees.

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